Table of Contents :

Airlines: Refund & Cancellation

• Refunds will be processed as per the airline fare rules and cancellation policy. Such refunds shall be subject to LEAVECASA receiving the same from the airlines. However, the convenience fee paid to LEAVECASA paid at the time of booking is a non-refundable fee.
• All cancellations made directly with the airline need to be intimated to LEAVECASA, in order to initiate the process of refund. The processing time for refunds may vary depending on the mode of payment, bank etc. The refund shall be processed after deducting the LEAVECASA service fee which is independent of the convenience fee as mentioned above.
• The refund will be credited to the same account from which the payment was made. For example, if the User/customer used a credit card, LEAVECASA will make an appropriate charge reversal to the same credit card; like-wise if the User/customer used a debit card, LEAVECASA will credit the money to the same debit card.
• In the event of cancellation and refund of partially utilized tickets, upfront discount and promo code discount availed at the time of booking would be deducted from the refund amount.

Bus: Cancellation

• Cancellation of tickets can be done either through the User/customer's login in the LEAVECASA's website or mobile application, or by calling on the customer care number;
• Any cancellation is subject to such cancellation charges as mentioned on the ticket.

Refund & Cancellation for activites & other services

• Reservations will be subject to cancellation and refund policies of the Activity Provider which may vary from time to time.
• LEAVECASA may charge applicable taxes or service charge, convenience fees etc. wherever applicable.

Refund & Cancellation for activites & other services

• Reservations will be subject to cancellation and refund policies of the Activity Provider which may vary from time to time.
• LEAVECASA may charge applicable taxes or service charge, convenience fees etc. wherever applicable.

Cancellation due to visa rejection

• All the User/customers traveling on an outbound tour must be in possession of a valid visa (including transit Visa) to enter all the countries in which the User/customers intends to visit or pass through as a part of the outbound tour.
• User/customer(s) whose visas are not granted by the concerned consulates, must intimate LEAVECASA immediately about such rejection. LEAVECASA will deduct applicable cancellation charges in addition to any additional visa expenses incurred and refund balance amount if any.
• In case of rejection, if User/customer wishes to reapply/appeal against rejection of the visa, LEAVECASA shall do the same strictly pursuant to the instructions of the User/customer. The reapplying/appeal shall be a fresh transaction and the User/customer will be liable to pay the applicable fee for such reapplying/appeal process alongwith service fee to LEAVECASA. Unless otherwise applied by the User/customer, LEAVECASA will not initiate reapplication of any visa application.

Cancellation charges

Cancellation period charges

• 45 days or more prior to departure: Booking fees apply.
• Between 44 and 31 days of departure: 25% of Tour Cost will be charged.
• Between 14 and 8 days of departure: 75% of Tour Cost will be charged.
• Within 7 days prior to the date of departure, or in case of no-show for any reason whatsoever: 100% of Tour Cost will be charged.

Refunds

• LEAVECASA is only a facilitator and any refund for any service(s) which are not delivered by the service provider /Independent Contractors or for any reason for which the User/customer is entitled for a refund is subject to LEAVECASA receiving the amount from the said service provider. User/customer acknowledges that LEAVECASA shall not be held liable for any delay in refund or non-refund of the amount from the respective service provider or Independent Contractors of LEAVECASA. In such events the User/customer shall directly approach the service provider for any claims.
• In case the User/customer makes any changes in their accommodation while on the Outbound Tour, LEAVECASA shall not refund or pay compensation in any manner whatsoever. The User/customer would also be liable to pay any additional sum that is required to be paid consequent to the aforesaid changes made in the accommodation.
• In the event of any delay in the refund beyond the period specified herein, the entire liability of LEAVECASA shall be refund of the said amount with interest calculated at the applicable bank rate till the date the refund is made. The applicable fee for such reapplying/appeal process along with service fee to LEAVECASA. Unless otherwise applied by the User/customer, LEAVECASA will not initiate reapplication of any visa application.