LeaveCasa (India) Private Limited, known as "LeaveCasa," highly values user privacy and data confidentiality. Our Privacy Policy governs how we handle and protect your Personal Information across our website, mobile app, and offline channels like call centers and offices.
By using our services, you agree to our Privacy Policy. Please note that this policy doesn't cover third-party websites linked to ours. It's important to review their privacy policies separately.
This Privacy Policy is an integral part of your agreement with LeaveCasa.
We ensure strict use of this information only for specified and lawful purposes. Sharing with service providers or third parties may occur for booking facilitation. We respect user privacy, redacting sensitive information, and never sharing details without consent unless legally required.
LeaveCasa reserves the right to reject booking requests if required information is not provided or deleted upon the user's request.
Your Personal Information, when collected, serves various purposes:
For bookings, we utilize Personal Information including payment details (encrypted card information, banking details, etc.) provided by you. Additionally, traveler lists linked to your account facilitate quicker booking processes.
Other Uses Include:
We conduct optional surveys to gather user opinions for enhancing our services, features, and promotions. Participant identities remain anonymous unless specified.
Marketing promotions and research aid in understanding preferences, creating better user experiences, and sponsoring contests to offer travel-related prizes. Personal Information collected for these activities includes contact details and survey responses to improve promotions and products.
As a registered user, expect periodic emails, newsletters, and exclusive deals for fare sales, new services, and travel-related benefits.
The information you provide facilitates improved services on the website, such as responding to queries via email. We store this data to enhance user experience.
For fraud detection or credit-based bookings, we verify customer information selectively. LeaveCasa may share anonymized/aggregated data with third parties for tasks like payment processing or assessing creditworthiness.
Your information is shared with service providers like airlines, hotels, and others involved in your bookings upon your authorization during the booking process. LeaveCasa doesn't permit service providers to use your data for other purposes beyond fulfilling their service obligations. However, how these providers handle shared information falls outside LeaveCasa's control. Reviewing their privacy policies is advisable before using their services.
LeaveCasa doesn't sell or rent individual customer information except for sharing it with business partners for referral services, promotional benefits, and alliance programs based on your booking history.
To enhance personalization and services, LeaveCasa may share your information with affiliated entities. In scenarios like acquisitions, business transfers, or restructuring, customer information may be transferred accordingly.
Business Partners and Third-Party Vendors:Filtered personal information might be shared with business partners offering travel-related products/services, subject to their privacy policies. Third parties engaged by LeaveCasa for tasks like payment processing may also access personal data.
Aggregate, non-identifiable data about user behavior may be used for statistical analysis and shared with partners, advertisers, and affiliates without personal identification for legitimate purposes.
LeaveCasa may disclose your Personal Information if required by law enforcement, for business purposes, regulatory compliance, system security, or to protect its rights or properties.
Please note: LeaveCasa shall not be held liable for damages arising from any disclosure or storage done without your knowledge.
When installing the LeaveCasa app, certain permissions are required for its effective functionality. Customizing these permissions isn't an option. Here's a summary of the permissions required by LeaveCasa and the associated data access:
These permissions help enhance user experiences and facilitate various app functionalities.
Your security is paramount to us. LeaveCasa ensures all payments made on the website are safeguarded. This involves utilizing TLS (Transport Layer Security) encryption for transmitting your Personal Information. TLS encrypts the data before it's sent to us, guaranteeing a secure transaction process.
Our website implements robust security measures to prevent loss, misuse, or alteration of information. Accessing or modifying your account information occurs via a secure server. Once we receive your data, strict security protocols are in place to prevent unauthorized access, ensuring its protection.
You can revoke consent for submitting Personal Information or decline permissions on the LeaveCasa website anytime. However, this action might limit your website access or our ability to provide services.
To engage in direct transactions with LeaveCasa and consent to personal data processing, you must be at least 18 years old.
LeaveCasa holds the right to periodically revise the Privacy Policy to meet legal, business, or customer needs. Users will be duly notified of any changes.
LeaveCasa utilizes cookies to personalize your website experience and display advertisements, akin to reputable online companies. These cookies, small pieces of information stored on your device's hard drive, enhance site access and efficiency. They help by simplifying login processes and showcasing relevant ads or offers based on your interests.
Additionally, third-party advertising companies may place cookies for ad effectiveness tracking and providing ads of potential interest. This information collected through pixel tags remains anonymous and does not link to personal data.
Most web browsers automatically accept cookies. While you can control this through browser settings, blocking LeaveCasa's cookies might limit certain site features, impacting your seamless experience. You can selectively block cookie activity from specific sites while allowing those from trusted sources.
Every visit to the website triggers session data logging, encompassing IP address, browser type, and user activities. This data assists in analyzing user behavior, website functionality, and system administration without personally identifying individuals. However, it might disclose general information like the user's Internet Service Provider (ISP) and approximate location.
Cookies are stored on your device when using our website, aiding in site efficiency and user-friendliness. These small text files assigned to your browser gather specific information, enabling us to identify you during subsequent visits.
Regarding your data, you have the following rights:
You possess rights to information, access, correction, deletion, restriction of processing, objection to processing, and data portability. If processing relies on your consent, you can revoke it anytime.
As per Article 21(1) of the EU GDPR, you hold the right to object to the processing of your data based on specific situations under Article 6(1)(e) or Article 6(1)(f) of the GDPR. This includes objection to profiling. In case of objection, we'll cease processing unless compelling legitimate reasons override your interests or for legal claims.
Under Article 21(2) of the GDPR, you can object to the use of your data for direct marketing, including associated profiling. If object, we'll cease processing your data for this purpose.
LeaveCasa gathers the information you provide while using its Services. For reservations, we request at least your name and email address.
Additional data might be requested based on the reservation, such as your address, phone number, payment details, date of birth, current location, names of accompanying individuals, and preferences (e.g., dietary or accessibility needs). For online check-ins, passport information or a driving license and signatures might be needed.
When you contact our customer service or interact with us through social media or chatbots, information is collected. This includes feedback, support inquiries, or any assistance related to using our services.
LeaveCasa might ask for reviews about your trip/stay experience, collecting relevant information provided, including your display name.
Creating a user account enables us to retain your settings, uploaded photos, and past booking reviews, facilitating future reservations and accessing exclusive account-holder features.
If you make a reservation for others or have a LeaveCasa for Business account, you'll provide their details or maintain an address book for managing travel arrangements.
When using LeaveCasa's websites or apps, certain information like IP addresses, access times, device details, and browsing activities are automatically collected, irrespective of a completed reservation.
Additionally, data might be received from third-party sources or integrated service providers, used to manage bookings, process payments, and provide customer support.LeaveCasa shares personal data with booking agencies, service providers, and advertising partners to facilitate reservations, provide customer support, and for marketing purposes. Data sharing adheres to legal and security requirements.
LeaveCasa implements security measures to protect your data and maintains retention as necessary for service provision, legal compliance, dispute resolution, and fraud prevention.
You can access, update, correct, or request the deletion of your data through your user account. Additionally, you have the right to request information, restrict processing, object to data use, or withdraw consent when applicable.
LeaveCasa does not collect data from children under 16 without parental consent and only in specific cases necessary for service provision.
Data collected may be transferred, stored, or accessed in countries with varying data protection laws, with appropriate safeguards in place to protect your information.
LeaveCasa may use social media features for user sign-ins, and promotions, and to facilitate communication. Information exchange may occur between social media and LeaveCasa for improved service delivery.
You can manage, correct, erase, or control the data provided to LeaveCasa, primarily through your user account settings.
When LeaveCasa engages service providers processing data outside the EU/EEA, we ensure appropriate safeguards like EU-approved data protection clauses or an EU adequacy decision for transferring and processing your data beyond the EU.
Extensive technical and operational security measures are in place to prevent accidental or intentional data manipulation, loss, unauthorized access, or destruction. We regularly review and update these measures to align with technological advancements.
We retain your data for the duration necessary for using and providing our services, complying with laws. For analytical purposes over extended periods, we anonymize and/or aggregate your data. Personal information is retained based on justifiable business needs or as required by law, such as tax, legal, or accounting purposes.
Our app simplifies the entire process, from researching destinations to booking accommodations and activities. With user-friendly features and 24/7 support, it's your ultimate travel companion.
